ITIL Foundation Course
Course Overview
This 3 day hands-on 2011 Foundation certification training program introduces the student to the fundamentals of IT Service Management as described in version 3 of the IT Infrastructure Library. Accredited by ISEB and EXIN, the course helps students prepare for the certification exam along with acquiring valuable insights from instructors with extensive practical experience in managing IT organizations and deploying successful ITIL-based Service Management programs
Who is the course designed for?
IT Support, IT Executive, IT Engineer, IT Technician, IT Manager This course is suitable for all levels of IT Staff. It is a non-technical course and is suitable for non-IT staff whose effectiveness would be enhanced by a greater awareness and understanding of best practices in IT service management. It is especially beneficial for those individuals who have responsibility for designing and /or implementing Best Practice solutions for IT Service Management.
Duration : 3 days
Methodology : Lecture, Audio, Video, Group Discussion, Case Study, Games, Lego Serious Play
ITIL Capability – Operational Support and Analysis
Overview
ITIL Intermediate certification – Operational Support and Analysis (OSA) course focuses on the practical application of OSA practices in order to enable event, incident, problem, access, technical, IT Operations and application management, request fulfilment and Service Desk operations.
The ITIL Operation Support and Analysis Certificate has become the IT industry’s de-facto intermediate professional qualification in the field of IT Service Management. This course will provide you with a good understanding of the Operational Support and Analysis principles, its processes and other aspects within the capability stream. Our course has been fully accredited by EXIN, who are licensed by AXELOS as an Examination Institute for IT Service Management
Who is the course designed for?
Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management which must be presented as documentary evidence to gain admission. Candidates who hold earlier ITIL (V2) Foundation plus Foundation Bridge, or ITIL Expert Certificate in IT Service Management (achieved via Service Manager or Practitioner bridging routes), and similar evidence will be required.
Course Duration : 5 days
Methodology : Lecture, Audio, Video, Group Discussion, Case Study, Games
